About us

Sizing Guide 34 UK8 XS UK8 36 UK10 S UK10 38 UK12 M UK12 40 UK14 L UK14 42 UK16 XL UK16 44 UK18 XXL UK18 Online Returns SHIPPING & RETURNS POLICY DELIVERY We will aim to dispatch your order the same working day (if placed before 3pm) Delivery charges will be applied at checkout - delivery options available. - Free shipping on orders over £100 - Free delivery to Donaghadee, Bangor and Newtownards (min £20 spend) If you have any queries, please email us at soloboutique09@outlook.com and we’ll get back to you as soon as we can. ONLINE RETURNS POLICY If you are not completely satisfied with your online purchase, please return the item(s) to be received by us in their original condition*. Once the items are examined if we find signs of the items being damaged, stained, worn, used, washed or without labels attached, unfortunately we will be unable to process a refund and the items will be returned back to you. When returning item(s) to us please allow 7-10 days from the day the parcel is returned to us for your refund to be processed. Online Items Refund Policy Item(s) are to be received by us in their original condition* within 14 days of receipt of the parcel. Upon the return of an item(s) you will be refunded via your original payment method. If your order was placed using a debit card, credit card or PayPal account, the card/account will be refunded upon receipt of your return. *Unworn, unwashed, free from odours or stains and with all labels attached and in sellable condition. Any products which are returned damaged or not in their original condition will not be refunded. You should therefore take reasonable care of the items(s) while they are in your possession. *We cannot accept returns on earrings for pierced ears for hygiene reasons. HOW TO RETURN AN ITEM Returns Via Post If an item(s) has been ordered online, this must be return back to us via post to our online warehouse. To return items by post please complete the following steps: 1. Complete the returns form included in your original parcel; including your order number, name, barcode of the item(s) to be returned and the reason for your return. 2. Pack the items that you wish to send back ensuring all items are in their original condition* along with the returns form. 3. Apply the returns postage label attached to your original invoice to the parcel you wish to send back. If for any reason you are missing the returns label, please see the below address. 4. Take your return parcel to any local post office or courier, where a postage fee will be charged (this cost is your responsibility). 5. The item(s) are your responsibility until they reach us. For this reason we strongly recommend that you send any parcels back to us using a recorded delivery service, and a obtain proof of delivery certificate from the courier used. Solo Boutique 9 High St Donaghadee Co. Down BT21 0AA FAULTY GOODS Online Purchases We strive to ensure that our garments are of the highest quality and reach you in excellent condition, please accept our sincere apologies if you have received a faulty or incorrect item. If you have received a faulty or incorrect item please contact us at: soloboutique09@outlook.com, so that a member of our customer service team can advise you on the correct procedure in sending the item back to us. CHANGES TO YOUR ORDER In most circumstances it is not possible to make changes to your order once it has been placed. If you wish to add more products to you order, please place a new order for these items. If you would like to change the details of the delivery address that was provided upon placing the order, please contact our customer service team by email: soloboutique09@outlook.com. Please ensure that you include the following details; your name, your order number, your phone number and email address. If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.